Every business owner wants dependable and cost-efficient systems that enable business continuity and productivity. But when it comes to business communication, most modern premise-based systems still tie a business to depreciating hardware, outdated equipment, and expensive, complex software.

UBI Hosted PBX (Private Branch Exchange) & VoIP (Voice over IP) offers a high-quality, scalable alternative, with the proven calling features businesses needs to improve productivity and efficiency for employees.

Call Conferencing

• Conference Bridges: Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned “talk/listen” or “listen only” status.

• 3-Way Conference Call: After making or

receiving a call, a user may “conference in”

any third party for a 3-way call.

Call Management

• Attended Transfer: Transfer a call to an extension or phone number after announcing the party to

be transferred.

• Auto Attendant Answering: Setup a telephone number that dials directly to an Auto Attendant. Callers are then presented with predefined

options via the Auto Attendant feature.

• Automatic Call Distribution (ACD): Used to

route calls in a call center environment to the appropriate agents based on factors such as

time availability, behavior, and priority levels.

• Barge: Allows you to listen in on a selected

extension and speak to the internal caller,

but not be heard by the external caller.

• Burstable Virtual Call Paths: Call Paths are “burstable,” meaning you can configure your

Hosted PBX to give extra call paths “on demand”

to deliver additional calls beyond the number of paths purchased—up to 10 additional paths.

The system will automatically track and bill the customers for the extra call paths and they will

have use of the additional call paths for the

remainder of the billing period.

• Busy Call Forwarding: Automatically forwards

your calls to an extension, group, or phone

number when your phone is busy.

• Call Forwarding: Forward calls via the portal,or via your device or softphone. Calls may be forwarded to any extension or phone number.Note: device or softphone forwarding functionalitymay vary by manufacturer.

• Call Hold: Place calls on hold and play music or a commercial while a caller is on hold.

• Call Park: Unlike a call placed on hold, a parked call may be picked up at another extension.

• Call Queue: Call Queues are used to route calls on a first-in, first-out basis to the appropriate extension or groupx. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD where callers hear an announcement such as “Thank you for calling, all available agents are busy, please hold for the next available agent, or press ‘1’ to leave a message.” When the call is ready to be routed, the ACD handles the routing rules.

• Call Recording: Selectively record calls for training or documentation purposes. Includes on-demand call recording codes (ex: 8 to pause call recording and 9 to start call recording). Note: Call Recording requires a dedicated server in the cloud.

• Call Routing Time Frames: Allows routing decisions based on time and date. Multiple schedules can be configured from departments with different hours of operation (e.g. businesshours, after hours, and holiday hours).

• Call Waiting Indicator: Indicates an incoming call (and Caller ID if available) while another call is in process.

• Caller ID: Customize the appearance of your outgoing Caller ID by outgoing number or extension.

• Caller ID Blocking: Disable Caller ID for all outbound calls made from your Hosted PBX.

• Caller ID Routing: Enables the creation of one or more inbound call routing tables that route to a particular destination, based on Caller ID. A Caller ID Route matches either a call’s Caller ID name or number, and then uses a predetermined call route to deliver the call to its destination. 

• Cloud Extensions: Cloud Extensions are used to route a call to a specific destination without the use of a physical device/endpoint (Voicemail, Outside Number, Ring Group, etc). NOTE: Since there is no endpoint with a Cloud Extension, it cannot beplaced in a ring group. 

• Direct Inward Dialing (DID): Set up a telephone

number to dial directly to a device or extension.

• Direct Inward System Access (DISA): Allows remote users to dial into their hosted PBX from an outside line and make outbound calls that will display Caller ID information from a DID within their office.

• Directed Call Pickup: Allows users to dial *8 plus an extension number to answer a call ringing at that extension. Note: this feature does not work

with a Group or Queue call.

• Disable Outbound Dialing: Disable Outbound

Dialing for specific extensions.

• One Button Redial: A device or softphone

feature that redials the last number dialed by

the extension user. Note: not all phones support

this feature.

• 1-6 Digit Extension Dialing: Hosted PBX

extensions can consist of 1-6 digits.

• Outbound Dialing Rules: Configure which

types of outbound calls users can make.

• Outgoing Call Blocking: Prevent calls to specific

numbers or services (e.g. a 1-900 number).

• Premium Call Recording: Record incoming and outgoing calls either by default or on demand. Choose which extensions get recorded automatically, which ones can use on demand, and which ones don’t get recorded at all from your company portal. You can also see, search, listen to, and download all call recordings generated from a single screen. By default, we store recordings for 90 days; you also have the ability to offload files to an SFTP server.

• Ring Groups: Enable multiple extensions to be joined as a group, and then route calls sequentially or simultaneously to that group.

• Shared Virtual Call Paths: Virtual Call Paths

deliver calls to and from the PSTN to either

hosted endpoints or SIP Trunks. They are shared

by all endpoints on a Hosted PBX, regardless of location. Customers can purchase any number of call paths to suit their needs and are limited only by budget constraints and bandwidth consumption

(typically, 80 Kbps per call).

• Speed Dial: A device or softphone feature that

automates the dialing of a predetermined

phone number.

• Unattended Transfer: Transfer a call to another

extension, group, or phone number without

announcing the party being transferred.

• Voicemail: Associate a voice mailbox with an extension or use an announce-only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant or extension.

• Do Not Disturb:

• Find Me (Digital Assistant):

• Forward Calls Locally or Remotely (via Phone

or Web):

• Incoming Call Blocking:

• Incoming Call Identification

• Incoming Caller ID Routing:

• Incoming Privacy Screening:

• Listen Live:

• Live Person Answering:

• Multicast Paging:

• No Answer Call Forwarding:

• Office Intercom:

• One Button Redial:

• 1-6 Digit Extension Dialing:

• Outbound Dialing Rules:

• Outgoing Call Blocking:

• Premium Call Recording:

• Ring Groups:

• Shared Virtual Call Paths:

• Speed Dial:

• Unattended Transfer:

• Voicemail:

• Voicemail Box Monitoring:

• Visual Voicemail:

• Domestic Origination:

• Domestic Terminations:

• E911 Support:

• Endpoint Templates:

• International Termination:

• Shared Line Appearance:

• Toll Free Numbers:

• Voicemail Box Monitoring:

• Visual Voicemail:

• Voicemail to Text:

Music on Hold

• Commercials on Hold (by Phone Number):

• Music on Hold (Custom or Default):

Reporting

• Accounting and Billing Reports:

• Activity Reports:

• Call Center Reports:

• Call Detail Records:

• Call Traffic by Extension:

• Call Volume Graphs:

Virtual Auto Attendants

• Multiple Top-level Auto Attendants:

• Sub-level Auto Attendants:

• Top-level Auto Attendants (Always On or Time-based

How do I move to the UBI hosted phone system?

Interested in moving to UBI-Hosted Phone system?

Call 331-215-8440 to receive a customized quote detailing the benefits of utilizing our innovative products and services.

When you’re ready, we’ll work with you to implement UBI-Hosted PBX, so you can get back to business.