In the last decade, the Cisco Unified Communication Manager has become the most popular business unified communication solution. However in the last few years, Microsoft Teams has continued to gain momentum and popularity in today’s business environment. MS Teams is a chat -based collaboration tool that allows different teams to work more efficiently together. The IM chat feature can be easily configured for voice/video communications, either peer to peer or to multi-party conferencing.

Some companies are now wanting to take this solution and integrate the “best” parts of both sides together. For example, a popular solution is the integration between CUCM and Microsoft Exchange through SIP trunk so that voicemail, Auto Attendant and Unified Messaging are handled by the on-premise Exchange server.

Ubilynx engineers can integrate your CUCM cluster with Microsoft Teams in the cloud and at the same time provide unified messaging through Azure Voicemail if preferred.

Cisco CUCM and Microsoft Teams Integration Solutions

Over the last decade, Cisco Unified Communications Manager (CUCM) has established itself as one of the most reliable and feature-rich business communication platforms. More recently, Microsoft Teams has become a leading collaboration tool—bringing together chat, meetings, file sharing, and real-time communication in a single workspace.

By integrating these two powerful platforms, organizations can combine the robust voice and call management features of CUCM with the collaboration and flexibility of Microsoft Teams, creating a unified communication experience that enhances productivity and user satisfaction.

Merits of the Solution

Best of Both Worlds
Integration between CUCM and Microsoft Teams allows businesses to retain Cisco’s proven enterprise-grade call control while leveraging Teams for chat, meetings, and collaboration—all within a single environment.

Seamless Voice and Video Communications
Through SIP trunking and Direct Routing, Teams users can make and receive external calls using CUCM’s infrastructure, while enjoying the familiar Teams interface for voice, video, and conferencing.

Unified Messaging and Voicemail Options
Organizations can maintain existing on-premises voicemail and auto-attendant features through Microsoft Exchange or migrate to Azure Voicemail in the cloud—depending on business preference and strategy.

Improved Collaboration and Flexibility
Integrating CUCM and Teams streamlines user workflows and communication paths, allowing employees to switch effortlessly between chat, calls, and meetings across both systems.

Future-Proof Architecture
This hybrid integration model supports gradual cloud adoption, enabling organizations to evolve at their own pace without abandoning existing infrastructure investments.

UbiLynx Services and Support

UbiLynx engineers specialize in the design, configuration, and support of hybrid collaboration environments that bridge Cisco CUCM and Microsoft Teams. Our team ensures that the integration is secure, reliable, and optimized for performance across both on-premises and cloud platforms.

What We Deliver:

• Integration of Cisco CUCM with Microsoft Teams via SIP trunk or Direct Routing

• Configuration of Exchange Unified Messaging or Azure Voicemail

• Design and implementation of hybrid call flows and dial plans

• Federation setup between Cisco and Microsoft environments

• Testing, validation, and user enablement for unified functionality

• Ongoing maintenance and monitoring for call quality and uptime

Value Delivered

With UbiLynx managing the integration, your organization gains a seamless, unified communication ecosystem that blends Cisco’s voice reliability with Microsoft’s collaboration power.

Our engineers handle the complexity behind the scenes—so your teams can communicate, collaborate, and stay connected anywhere, on any device.

Contact Ubilynx Today: contact@ubilynx.com

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